Shipping Policy

At Purple Plectrums, every pick is handcrafted with precision and care. As a one-person operation, I handle every order personally—from manual shaping at the bench to final packaging—so I deeply appreciate your patience as I get your gear ready to ship.

Production & Processing Schedule

  • Handmade to Order: Each piece is custom-made by hand. Please allow up to 2 weeks for manual production before shipment.
  • Shipping Day: I ship orders once a week, typically on Thursdays.
  • Tracking Info: You will receive a shipping confirmation and tracking number a few days before your order actually ships, letting you know it is securely in the queue.

If you have an urgent deadline or need a faster turnaround, feel free to contact the workshop—I will do my best to accommodate you when possible.

Domestic Shipping (U.S. Orders)

  • Carrier: All U.S. orders are shipped strictly via USPS Ground Advantage or USPS Priority Mail.
  • Delivery Time: Typically 1–5 business days after leaving the studio.
  • Shipping Cost: Calculated at checkout based on location. Domestic shipping is free on all orders over $75.

International Shipping

  • Carrier: All international orders ship via DHL Express for fast, reliable global delivery.
  • Delivery Time: Typically 3–7 business days, depending on destination and customs processing.
  • Shipping Subsidy: To help offset international freight and VAT costs, an automatic 20% shipping discount is applied to all international orders over $100.
  • Customs & Duties: Buyers are responsible for any local customs fees, import taxes, or regional delivery charges.

Delivery & Transit Notes

P.O. Boxes: USPS delivers to all standard domestic addresses and P.O. Boxes. Please note that international DHL shipments require a valid physical street address.

Lost or Damaged Packages: If your order is lost in transit or arrives damaged, please reach out within 7 days of delivery. I will work directly with the carrier to resolve the issue. If an item arrives damaged, please retain the original packaging as photos may be required for a claim.